Click on the Login / Register icon button on the top right corner of the website and you will be directed to login or an online registration form. 

You can go to "My Account > Addresses" page and change your details here.

1. Click on “Forgot password?” Enter the email address you used to register.

2. You will receive a temporary link to reset your password in your email.

3. Click on the link in your email and reset new password.

1. Choose the product you want and proceed to Checkout.

2. At Checkout, enter your shipping information and choose your payment method.

3. Confirm and place your order.

4. You will receive an order confirmation from us; and a payment confirmation email from the payment gateway.

Please check in "My Account" > "Order History". You will receive an email notification once the products has been shipped with tracking number. You will able to track the shipment status via particular carrier website

After placing your order and making payment, you will receive an email notification, which confirms your order number, name, item purchased and shipping information.

Please contact with customer service to amend your shipping information.

Order items are not able to modify after placed, please submit a new order.

PENDING PAYMENT: The payment process still needs to be completed. 

PAYMENT SUCCESSFUL: We've received your payment, will be process your order shortly.

PROCESSING IN PROGRESS: We're processing your order, it's ready to ship.

ORDER SHIPPED: Order has been shipped and tracking number is available.

ORDER DELIVERED: You're successfully received your order.

ORDER CANCELLED: Cancelled by an admin / the customer or payment failed.

PAYMENT FAILED: There is a problem with your payment, please reorder again.

REFUND COMPLETED: The refund is being initiated back to you.

AWAITING CUSTOMER TO COLLECT: The customer's order is ready to pick up.

We only accept payment in Ringgit Malaysia (RM).

All payments are processed by eGHL. eGHL is the leading Internet payments service provider in ASEAN.

We accept the following payment methods:

• Credit Card (MasterCard™, Visa™) 

• Online Banking (FPX) 

• eWallet Online Payment

Please contact with customer service to place your order,

Customer Service Messenger:  CLICK HERE

Call us: +603 7988 0282 

Whatapps: +6012 2280 715

Email: sales.my@epureskin.com

Working Days/Hours: Monday to Friday (9am to 6pm), excluding Public Holidays.

You will receive a payment confirmation email from the payment gateway. Payment will validate by the system automatically. If system validation failed but you believe that payment already transferred, please contact us.

All your orders are sent via GDEX and DHL.

Shipping charge of RM12.00 for every single order applied to West Malaysia.

Shipping charge of RM20.00 for every single order applied to East Malaysia.

Free shipping is provided if the order (after discount, if applicable) is RM200 and above.

We'll ship out your order within 24hrs (Monday-Friday before 12pm, excluding Malaysia Public Holidays) as soon as we received payment. Orders made after 12pm will be processed on next business day. *Exceptions of additional working days during promotion/holiday period.

West Malaysia - 1-3 business days / East Malaysia - 7-14 business days.*Exceptions of additional working days during holiday period*.

You will receive an email notification once the products has been shipped with tracking number. You will able to track the shipment status by clicking the particular carrier tracking link.

Please contact our customer service or email your inquiry to sale.my@epureskin.com my with subject “Return Item”. We will assist you as soon as possible. Please allow 7 working days for your inquiry to be processed. To make the process run smoothly and faster, do email your inquiry with picture(s) of your item(s) matter & condition. Please allow a minimum of 14 working days from date we receive your return package to you.

Returns must be made within 14 days from date of purchase, damage or wrong items must be return together with original box.

Following are non-refundable merchandise,